How often do we bloggers get invited to events which are more than launch parties or celebrating the whopping rise in sales or may be the number of years completed? Not many, right?
Here is to one of the events organised by Audi Delhi West, where they gave us (bloggers) to get a hands-on experience in their workshop.
After the successful launch of first ever launch of AUDI R8 V10 Plus in north India which was being organised by AUDI NOIDA, the brand went one step further and invited bloggers to be part of the garage party to know more about the aesthetically luring cars built in with one of the powerful engines.
If you had been following me on Twitter or Instagram, you must have read all the updates from what the AUDI Team had to say about the services provided to the customers and also the live inspection of the AUDI car.
Conferred with the All India Best Debut Audi Partner of the Year 2012 and most recently with the Best Overall Performance and Audi Partner Sales Qualitative 2015. Audi Delhi West is considered as one of the fastest growing Audi Dealers in India. Our sales and services records outshine others as at Audi Delhi West we offer a tailor-made process that will help you in deciding the right Audi suited for you.
“We know you love your Audi. That’s why our team is dedicated to making sure your beloved Audi gets our best attention and support ” – Mr Tarun Kapoor, Managing Director – Audi Service Delhi West.
As we were introduced to the Audi Service Delhi West Centre, we met Ms.Priyanka Sharma – Service Head at Audi Delhi West who explained the 7 main SCP’s involved in the service –
- a) SCP 1: Appointment Agreement.
- b) SCP 2: Preparation for an appointment.
- c) SCP 3: Vehicle Reception.
- d) SCP 4: Performance of Service and Repair.
- e) SCP 5: Quality control.
- f) SCP 6: Return of Vehicle / Accounting
- g) SCP 7 : Follow Up
Going ahead with a brief synopsis involved in the entire service procedure,we headed towards the first inspection point i.e. Direct Reception to have better transparency with the customers at the time of receiving the car.
At Direct Reception, the following points were addressed – Overview of cars at 3 levels, i.e. Ground, Middle and Upper level.
Ground Level – In the Ground level, we check interior, exterior and engine compartment of the car.
Middle Level – In the middle level, we check the thickness of the brake pads, Tyres condition and the side body of the vehicle which cannot be seen on the ground level.
Upper Level – In the upper level, we check under the body of the car. (Customer gets the opportunity to check their cars from under-body)
There were couple things we got to experience at Direct Reception.Out of those few are :
- How to measure Tyre depth through special gauge
- How to measure thickness of Brake Pads
- Checkup of all fluids Levels and leakage
- Performance of Wipers, Climate control, all lights etc
- Overview of the car when we put it on Lift.
- General checkups.
I don’t know if you know this already but I was amazed to know that unlike many other cars workshops, Audi Delhi West has a separate engine room so that the engine and gearbox can test and repaired carefully in a dust free environment without any disturbance.
In the workshop, we experienced the Break efficiency tester in which suspension & Breaks were checked.
At the Audi service centre, they also have a special exhaust system consisting of two motors which suck the polluted air to maintain the Eco-Friendly environment in the workshop.
For each and every model / vehicle, painting of body parts takes place in a Special room which is called Paint Booth, it is equipped with a burner for baking the surface of the vehicle after performing the paint job.
After painting the vehicle, the car is kept in the paint booth to make the paint dry for at least 45 minutes to settle down the paint for long lasting shine on the surface.
There were few other areas shown to us where other car works were done in a very specific and organised manner to provide the best quality services to the customers.
The entire process was explained in a step by step manner and the tour ended with a small quiz.
Also, we got chocolates in a beautiful scarlet red box. Thanks a lot, AUDI Delhi West and once again congratulations on the launch of beautiful beast AUDI R8 V10 Plus.
If you have not checked it out till now. You must have a look at it right now.
Thanks a lot Audi for having us there. It was indeed a learning experience to get an insight into the functioning and quality points of one of most loved cars across the world.